Part 1: Questions 1-3
Complete the form below. Write ONE WORD OR A NUMBER.

Rented Properties Customer’s Requirements
Name:        Steven Godfrey
No. of bedrooms:         4
Preferred location:                        in the (1)  area of town
Maximum monthly rent:             (2) £ 
Length of let required:                 (3) 
Starting:                                          September 1st

Questions 4-8
Complete the table below. Write ONE WORD OR A NUMBER.

(4)                   (5) 
(6)                   (7) 
(8) 

Questions 9 and 10
Choose TWO letters, A-E.

Which TWO facilities in the district of Devon Close are open to the public at the moment?
 A museum
 B concert hall
 C cinema
 D sports centre
 E swimming pool

 

Part 2: Questions 11-16
Complete the notes below. Write NO MORE THAN THREE WORDS OR A NUMBER.

THE NATIONAL ARTS CENTER
Well known for: (11) 
Complex consists of: concert rooms, theatres, cinemas, art galleries, public library,
restaurants and a (12) 
Historical background: 1940-area destroyed by bombs
1960s-1970s: centre was (13)  and built in (14)  – opened to public
Managed by: the (15) 
Open: (16)  days per year

Questions 17-20
Complete the table below. Write NO MORE THAN THREE WORDS OR A NUMBER.

Day	Time	Event	Venue	Ticket price
Monday and Tuesday	7.30 pm	The Magic Flute	(17)…………………..	From £ 8
Wednesday	8.00 pm	(18)……………….(Canadian Flim)	Cinema 2	(19) £…….
Saturday and Sunday	11 am to 10 pm	(20)……………………(art exhibition)	Gallery 1	Free

(17)                 (18) 
(19)                (20) 

 

Part 3: Questions 21-26
Choose the correct letter A, B or C.

Latin American Studies
21. Paul decided to get work experience in South America because he wanted
 A to teach English there
 B to improve his Spanish
 C to learn about Latin American life

22. What project work did Paul originally intend to get involved in?
 A construction
 B agriculture
 C tourism

23. Why did Paul change from one project to another?
 A His first job was not well organized
 B He found doing the routine work very boring
 C The work was too physically demanding

24. In the village community, he learnt how important it was to
 A respect family life
 B develop trust
 C use money wisely

25. What does Paul say about his project manager?
 A He let Paul do most of the work
 B His plans were too ambitious
 C He was very supportive of Paul

26. Paul was surprised to be given
 A a computer to use
 B so little money to live on
 C an extension to his contract

Questions 27-30

What does Paul decide about each of the following modules?
Write the correct letter A, B or C next to questions 27-30.

Module
27. Gender studies in Latin America 
28. Second language acquisition 
29. Indigenous women’s lives 
30. Portuguese language studies 

A He will do this.
B He might do this.
C He won’t do this.

 

Part 4: Questions 31-34
Choose the correct letter A, B or C.

Trying to repeat success
31. Compared to introducing new business processes, attempts to copy existing processes are
 A more attractive
 B more frequent
 C more straightforward

32. Most research into the repetition of success in business has
 A been done outside the United States
 B produced consistent findings
 C related to only a few contexts

33. What does the speaker say about consulting experts?
 A Too few managers ever do it
 B It can be useful in certain circumstances
 C Experts are sometimes unwilling to give advice

34. An expert’s knowledge about a business system may be incomplete because
 A some details are difficult for workers to explain
 B workers choose not to mention certain details
 C details are sometimes altered by workers

Questions 35-40
Complete the notes below. Write ONE WORD ONLY.

Setting up systems based on an existing process
Two mistakes:
Manager tries to:
• Improve on the original process
• Create an ideal (35)  from the best parts of several processes

Cause of problems
• Information was inaccurate
• Comparison between the business settings was invalid
• Disadvantages were overlooked e.g. effect of changes on (36) 

Solution
• Change (37) 
• Impose rigorous (38) 
• Copy original very closely:
o Physical features of the (39) 
o The (40)  of original employees

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